Privacy Policy

1. Introduction

Pacific Web Design ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pacificwebdesign.ca and use our services, including website design, development, hosting, and Google review automation services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

• Name (first and last)
• Email address
• Phone number
• Business name and address
• Billing and payment information
• Website content and assets you provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Device type and screen resolution

Communications Data

When you contact us via phone at +1 (289) 984-1420, email, or through our website contact forms, we may collect and store the contents of those communications, including any personal information contained therein.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To design, build, and host your website
• To set up and manage Google review automation on your behalf
• To process your transactions and send related billing information
• To send you service-related communications, including updates and support messages
• To send you marketing communications (with your consent, which you can withdraw at any time)
• To respond to your inquiries, comments, or questions
• To improve our website, services, and customer experience
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

4. SMS/Text Messaging Policy

As part of our review automation services, we may send SMS/text messages on your behalf to your customers to request Google reviews. By using our review automation services:

• You confirm that you have obtained proper consent from your customers to receive text messages
• You agree that message and data rates may apply to recipients
• Recipients may opt-out at any time by replying STOP
• Recipients may text HELP for assistance
• Message frequency varies based on service configuration

We do not sell, rent, or share phone numbers collected through our services with third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

6. Third-Party Services

We may use third-party services to help us operate our business and provide our services, including:

• Hosting Providers: To host your website and our infrastructure
• Payment Processors: To process subscription payments securely
• Analytics Services: To understand website traffic and usage patterns
• Communication Platforms: To send SMS messages and emails on your behalf
• Google Services: For integration with Google Business Profile and Google Reviews

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your subscription, we will retain your data for up to 90 days to allow for account reactivation, after which it will be securely deleted unless otherwise required by law.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (Canadian Privacy Law — PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us: